The Most Flexible, AI-Powered Customer Success Platform
Unify product analytics, tickets, emails, CRM data, meetings, billing, and tasks into one intelligent workspace. Predict churn, automate workflows, and empower CSMs to deliver world-class customer experiences—without switching tools.
Quick Setup
No Credit Card Required
GDPR Compliant
Everything You Need to Grow Accounts
From health scores to analytics to unified communication, HQ1 gives you a complete, always-up-to-date view of every account.
Intelligent Health Scores
Dynamic health scores with instant alerts for risk
Automatic Playbooks & Alerts
Automated workflows that trigger the right actions instantly
Unified Communication Hub
All customer conversations unified in one intelligent inbox
Customer 360
Complete real-time customer view across data, usage, and interactions
Custom Analytics
Build cross-tool dashboards to answer any customer question
Every Insight You Need to Keep Customers Happy
Track adoption, sentiment, support patterns, and account health in one place. AI highlights what matters—so CSMs always know where to focus for maximum impact.
Reduce Churn
Drive Renewals
Boost Efficiency
Proactive Success
Customer-Led Growth
Monitor Product Adoption in Real Time
Get instant alerts when usage drops, features are underutilized, or sentiment changes across behavior patterns. Act before customers become disengaged—not after.
Understand Sentiment to Drive Renewals
Analyze sentiment across calls, emails, and tickets to spot risk early. Identify at-risk accounts and unlock timely renewal and upsell opportunities.
Uncover Patterns Hidden in Support Tickets
AI surfaces recurring issues, bug clusters, and product insights automatically. Turn support conversations into product improvements and customer wins.
Predict Risk Early with Intelligent Alerts
Spot early signs of churn—silent drop-offs, missed QBRs, reduced logins, or rising ticket volume. Get notified the moment something changes so your team can act proactively.
Boost CSM Performance with Smart Insights
AI reviews workloads, customer activity, and outcomes to provide coaching recommendations. Help every CSM improve with data-backed suggestions—not guesswork.
Save Hours Every Week With AI Assistance
Draft customer emails, renewal reminders, onboarding steps, and ticket replies automatically. Eliminate repetitive tasks and free your team to focus on relationships.
The Smarter, Faster Way to Run Customer Success
One platform for all your customer data, fully customizable and powered by AI. HQ1 molds itself to your unique workflows, helping your team work faster, stay proactive, and deliver exceptional experiences.
25%
Reduction in Churn
3×
Accounts Per CSM
40%
Expansion Opportunities
Built AI-First, Not Retrofitted.
HQ1 isn’t a legacy CS tool with AI bolted on. It’s engineered from the ground up to leverage the full power of modern AI—meaning deeper insights, smarter automation, and 10x more value than traditional customer success platforms.
Designed for Real Customer Obsessed Teams
Where other CS tools force rigid processes, HQ1 adapts to your playbooks, scorecards, segments, and customer lifecycle. No limitations. No generic health formulas. Full customization without engineering.
AI Agents That Works Alongside Your CS Team
Predict churn, drive adoption, boost renewals, and surface upsell opportunities—automatically.
Seamless Migration. Zero Friction. Maximum Support.
From data migration to monthly success reviews, we handle the heavy lifting so your team can focus on customers, not configurations.
Step 1
Data Migration
We migrate your historical usage, tickets, CRM notes, revenue data, and customer lists—cleanly, accurately, and securely.
Step 2
1:1 Onboarding
Our onboarding specialist sets up integrations, configures health scores, and aligns workflows to your needs.
Step 3
Live Training
We walk your team through every feature with live training sessions to ensure fast adoption, clarity, and confidence.
Step 4
Business Reviews
Our success manager monitors performance, advises on improvements, and keeps your playbooks evolving.
Close more. Churn less. Grow continuously.
Unlock AI-driven enablement for your Sales and Customer Success teams — drive conversions, boost retention, and scale faster with HQ1.
